Frequently Asked Questions
Q. When will my order ship?
A. When an order is placed at Probabycare, we verify and capture the payment. This takes about 24 hours. Once funds are captured, an email is sent to warehousing. Item is mailed 48 hours later to the address listed on the order. A tracking number is added to the order. We track the order for our customers and ensure delivery. Please note that shipping times take between 2 to 3 weeks.
Q. How do I cancel an order?
A. Cancelling a paid order.To cancel a paid order, scroll all the way to the bottom for our contact us button. Fill in your name and the order number together with the email used to place the order. Once we receive this information , we will cancel your order within 24 hours. Please note that once an order has shipped we can not cancel the order. Please wait for your package to arrive and you may either keep it or contact us to arrange a refund.
Q. How do I change my order?
A. Usually once you’ve placed your order, we’re unable to change it to ensure your order processing time won't be affected–-this includes changing the size or color of an item, removing an item, combining orders, changing the billing address or payment method.
Q. How do I track my orders?
A. Tracking your order is simple and easy to do. You can log into your Probabycare account and find all your order information. Click on "My Orders" and click on "View Details" and you can click on "Track" to find out where your package is. You can also submit a ticket to find out about your order
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. It will usually take 2 to 4 weeks for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
Q. How long will it take to receive a tracking number?
A. It will take usually between 2-5 business days.
Q. Where can I place an order from?
A. You can place an order from any country, we ship Worldwide.
Q. Is shipping really FREE?
A. Yes, shipping is Free Worldwide on every items.
Q. Where is you company located?
A. We have an office in the beautiful country: USA; Supply warehouses in: India, Vietnam and China.
Q. Which currency will I be charged in?
A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to firstname.lastname@example.org
Q. How can I pay?
A. We accept payments through Paypal express checkout..
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
Note: To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at email@example.com